You're Hired? Interview role cards

1 · Interviewer (hotel)

You're hiring a duty manager for a busy city hotel. Listen for a calm, clear answer and note one strong point.

• Ask: Why do you want this job?
• Ask: Tell me about a time when a guest complained.
• Then: How did you deal with it?

1 · Candidate (hotel)

You've worked on reception for four years. Strength: you stay calm under pressure. Weakness: you find it hard to delegate.

• Situation: In my last job, I was responsible for…
• Action: What I did was…
• Result: The result was that…
• Weakness: What I'm working on is…

2 · Interviewer (projects)

You're hiring a junior project coordinator. Listen for what the candidate learnt and note one strong point.

• Ask: What would you say are your strengths?
• Ask: Tell me about a time when you missed a deadline.
• Then: What did you learn?

2 · Candidate (projects)

You've just finished an internship at a design agency. Strength: you're very organised. Weakness: you sometimes take on too much.

• Situation: During my internship, I…
• Action: So I decided to…
• Result: The result was that…
• Weakness: I've learnt to…

3 · Interviewer (support)

You're hiring a customer support team leader. Listen for leadership and note one strong point.

• Ask: Why are you leaving your current job?
• Ask: Tell me about a time when you took the initiative.
• Then: What happened in the end?

3 · Candidate (support)

You've worked in customer support for six years. Strength: you motivate your team. Weakness: public speaking, but you're improving.

• Reason: I'm looking for a role where…
• Situation: Last year, our team…
• Action: I took the initiative to…
• Result: The result was that…